Privacy Policy

At PrimeSeal Document Services, we value your privacy and are committed to protecting the personal and confidential information you provide when using our website and notarial services. This Privacy Policy explains how information is collected, used, stored, and protected in accordance with applicable laws and professional standards, including requirements related to notarial services in the State of North Carolina.

By using this website or scheduling services with PrimeSeal Document Services, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide when you:

• Schedule appointments

• Request notary services

• Submit documents

• Complete contact forms

• Request apostille or fingerprinting services

• Communicate with us by phone, email, text, or website

Information collected may include:

• Full name

• Address

• Phone number

• Email address

• Government-issued identification information

• Signatures

• Payment information

• Document details

• Fingerprint information (where applicable)

• Shipping and mailing information

2. How We Use Your Information

We use collected information to:

• Provide requested services

• Schedule appointments

• Verify identity

• Process payments

• Prepare and submit documents

• Coordinate courier and delivery services

• Communicate appointment updates

• Improve customer service

• Maintain legal and regulatory compliance

• Prevent fraud or unauthorized activity

3. Mobile Notary & Sensitive Documents

PrimeSeal Document Services understands that notary, loan signing, apostille, fingerprinting, and document services often involve sensitive personal and financial information.
We take reasonable administrative, technical, and physical safeguards to protect client information from unauthorized access, disclosure, or misuse.
However, no electronic transmission or storage system can be guaranteed completely secure.

4. Fingerprinting & Biometric Information

When providing fingerprinting services, biometric information may be collected solely for the purpose requested by the client or authorized agency.
PrimeSeal Document Services:

• Does not sell biometric information

• Does not use biometric information for marketing purposes

• Retains fingerprint-related information only as required for service completion and applicable laws

Clients are responsible for confirming fingerprinting requirements with the requesting agency.

5. Payment Information

Payments may be processed through third-party payment providers.
PrimeSeal Document Services does not store full credit card numbers or sensitive payment credentials on our servers.
Third-party payment processors maintain their own privacy and security policies.

6. Sharing of Information

We do not sell, rent, or trade your personal information.
We may share information only when necessary to:

• Complete requested services

• Process apostille submissions

• Coordinate deliveries or shipping

• Comply with legal obligations

• Respond to court orders or lawful government requests

• Protect our legal rights or investigate fraud

Third parties may include:

• Government agencies

• Shipping carriers

• Payment processors

• Title companies

• Escrow companies

• Lenders

• Authorized service providers

7. SMS & Electronic Communications

By providing your phone number or email address, you consent to receive communications related to your appointments, services, invoices, status updates, and customer support.
Message and data rates may apply.
You may opt out of promotional communications at any time by contacting us directly.

8. Cookies & Website Tracking

Our website may use cookies, analytics tools, and tracking technologies to:

• Improve website performance

• Analyze visitor activity

• Enhance user experience

• Monitor website functionality

Users may disable cookies through their browser settings; however, some website features may not function properly.

9. Data Retention

We retain client information only as long as necessary to:

• Complete requested services

• Maintain business records

• Comply with legal, tax, and regulatory obligations

• Resolve disputes

• Enforce agreements

Retention periods may vary depending on applicable laws and service type.

10. Confidentiality of Loan Signing Documents

Loan signing documents and related financial information are handled with strict confidentiality.
PrimeSeal Document Services and its agents will not disclose borrower information except as necessary to complete signing services or as required by law.

11. Children’s Privacy

Our services are not intended for individuals under the age of 18.
We do not knowingly collect personal information from minors.

12. Third-Party Websites

Our website may contain links to third-party websites or services.
PrimeSeal Document Services is not responsible for the privacy practices or content of third-party sites.
Users should review the privacy policies of those websites separately.

13. Your Rights

Depending on applicable laws, you may have rights regarding your personal information, including the right to:

• Request access to your data

• Request corrections

• Request deletion where legally permitted

• Withdraw consent for certain communications

Requests may be submitted using the contact information below.

14. Security Measures

We implement reasonable security procedures to protect personal information, including:

• Secure document handling

• Restricted access to sensitive information

• Password-protected systems

• Confidentiality procedures

Despite these safeguards, no security method is completely foolproof.

15. Changes to This Privacy Policy

PrimeSeal Document Services reserves the right to update this Privacy Policy at any time.
Changes will become effective immediately upon posting to this page with a revised effective date.

16. Contact Information

If you have questions about this Privacy Policy or your personal information, please contact:

PrimeSeal Document Services       

4030 Wake Forest Road, Suite 349       

Raleigh NC 27609       

Phone: 910.936.8686       

Email: info@primesealdocs.com       

Website: www.primesealdocs.com
Email: [Business Email]
Website: [Website URL]